Privacy Policy
Last updated: October 2025
Roof Guru Ltd (“Roof Guru”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website www.roofguru.co.nz, request a quote, or communicate with our team.
1. Information We Collect
We may collect personal information from you when you:
- Complete our online “Get a Free Quote” or contact form
- Call, email, or message us directly
- Interact with us on Facebook, Google Reviews, or other digital platforms
The information we collect can include:
- Name
- Email address
- Phone number
- Property address or location of the roofing work
- Roof type and project details (from form selections)
- Any additional information you provide voluntarily
We may also collect non-identifiable information such as your browser type, IP address, and site activity (via analytics tools like Google Analytics) to help us improve our website performance and user experience.
2. How We Use Your Information
We use your personal information to:
- Provide roofing quotes, estimates, and related services
- Schedule site visits, installations, and repairs
- Communicate with you about your project or enquiry
- Send service updates, warranty details, and invoices
- Improve our website and customer experience
- Meet our legal and insurance obligations
We will not sell, rent, or trade your personal information to any third party.
3. Sharing of Information
We may share your information with:
- Trusted service providers who help us deliver our services (e.g., scaffolding partners, suppliers, accountants)
- Technology providers (e.g., website hosting, CRM, or email systems) who securely process data on our behalf
- Government agencies or insurers where required by law or to comply with regulatory obligations
All third-party partners are required to handle your data securely and only for the purpose of providing their services to Roof Guru.
4. Data Storage and Security
We take all reasonable steps to protect your information from loss, misuse, or unauthorised access.
Your data is stored on secure, access-controlled systems located in New Zealand or trusted cloud-based environments.
Only authorised staff or contractors have access to personal information for legitimate business purposes.
5. Cookies and Analytics
Our website may use cookies and similar tracking technologies to:
- Remember your preferences
- Measure traffic and usage patterns
- Improve site functionality and marketing performance
You can disable cookies through your browser settings, though some parts of the site may not function properly if you do.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access and request a copy of any personal information we hold about you
- Request correction of any inaccurate or outdated details
- Withdraw consent for us to contact you (subject to legal and contractual limits)
To exercise these rights, please contact us using the details below.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Roof Guru Ltd
Email: zane@roofguru.co.nz
Phone: 021 082 6700
Location: Hawke’s Bay, New Zealand
Website: www.roofguru.co.nz
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or technology.
Any updates will be posted on this page with a revised “Last updated” date. Continued use of our website after such changes constitutes your acceptance of the updated policy.
Summary
Roof Guru is committed to transparency, integrity, and protecting your privacy. We only collect information necessary to deliver quality reroofing services — and we keep it safe.
