Roof Guru Terms & Conditions

Last updated: November 2025

At Roof Guru, we believe in clear communication, fair pricing, and doing things right the first time. These Terms & Conditions explain what’s included in our service packages, how our guarantees work, and what you can expect when you choose us.

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1. General Overview

Roof Guru Limited (“we”, “our”, or “us”) provides roofing services including re-roofing, repairs, maintenance, and roof restoration throughout Hawke’s Bay.
By accepting a quote, invoice, or service agreement, you (“the client”, “you”, or “homeowner”) agree to the terms below.

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2. Free Expert Roof Health Report

• The Free Roof Health Report (valued at $450) is included with select packages.
• The report includes an in-person inspection, moisture scan, and photo/video documentation.
• The report is intended for general guidance and not as a structural certification.
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3. Fixed Price Promise

• All quotes are fixed unless the project scope changes (e.g., additional structural repairs discovered once the roof is removed).
• Any variation will be discussed and approved in writing before work continues.
• There are no hidden fees or surprise add-ons.
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4. Fixed Scaffolding Pricing

• Scaffolding costs are fixed as quoted.
• If weather delays your project, you will not be charged any additional scaffolding rental fees.
• This does not apply if the delay is caused by factors outside of weather or Roof Guru’s control (e.g., customer rescheduling).
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5. Fast-Track Install Guarantee

• Once installation begins, we guarantee project completion within 10 working days.
• If the project exceeds this timeframe, Roof Guru will credit or refund $500 per day delayed.
• This guarantee excludes delays caused by:
  • Extreme weather or unsafe working conditions
  • Material supply chain disruptions beyond our control
  • Customer-initiated changes, delays, or access restrictions
• All Fast-Track claims must be made in writing within 14 days of project completion.
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6. 10 Year Leak-Free Warranty

• All re-roof installations include a 10 Year Workmanship Guarantee covering workmanship-related leaks or faults for the life of the roof.
• This guarantee applies only to work completed by Roof Guru and only while the original materials remain in place.
• The warranty is void if:
  • Repairs or modifications are made by non-Roof Guru contractors
  • Damage occurs due to external factors (e.g., storms, impact damage, lack of maintenance)
• Under our Guardian Care program, any covered issue will be repaired promptly and at no cost to the homeowner (lifetime warranty).

7. Complimentary Gutter Flush & Tune-Up

• A one-time complimentary gutter flush and minor tune-up are included at the time of installation.
• This includes clearing debris and ensuring correct gutter flow; it does not include replacement of damaged gutters or downpipes.
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8. Neighbour Loyalty Bonus

• When you refer a neighbour who books and completes a roofing project with Roof Guru, you’ll both receive a $500 discount.
• Discounts are applied upon full payment of both projects.
• Only valid for projects completed within 6 months of each other.
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9. Insurance & Liability

• Roof Guru holds active public liability insurance of up to $2 million.
• While every precaution is taken, liability is limited to the scope of our services and coverage within our insurance policy.
• We are not liable for pre-existing damage or conditions outside the roofing work area.
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10. Payments

• A deposit may be required to confirm your booking.
• Final payment is due upon completion unless otherwise agreed in writing.
• Late payments may incur fees in accordance with the terms stated on your invoice.
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11. Changes, Cancellations & Access

• If you need to reschedule, please provide at least 5 working days’ notice.
• Additional costs may apply for cancellations after materials have been ordered.
• Safe and clear access to the work area must be provided for the duration of the project.
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12. Governing Law

These Terms & Conditions are governed by the laws of New Zealand. Any disputes will be handled through good faith discussions before further legal action is considered.

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Questions?

We’re all about clarity and honesty. If you have any questions about these Terms, contact us at info@roofguru.co.nz or speak directly with your project manager.

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